Delivery of Goods
We aim to despatch all orders within 1-3 business days of receiving payment. We will send you an update via email letting you know when your order has been posted.
In the rare event that we are out of stock of an item you will be notified (usually via email) and given a delivery date. If this is not satisfactory you will be given the option of cancelling your order or changing the item for a different option.
Platinum Heating and BBQ's aim to give you the best deal possible. We don't offer 'Free Postage' because there is no such thing, we simply give you the best price on products. For postage we only charge you what it costs us, no extra for bubble wrap or boxes. Your orders postage is calculated using the Australia Post website using your orders weight. If we can post it to you cheaper we will and refund you any difference.
Australia Parcel Post usually deliver within 1 - 3 working days for most regions and up to 6 - 12 days for very remote areas (this is pretty rare). Please accept our apologies should your order not be delivered within these time frames. We will track any order that has been delayed and report back to you.